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Katherine Hanratty, CIP, MBA
Chief Executive Officer
Effective Aug. 5, 2023, Katherine was appointed to lead CPA Professional Liability Insurance Plan Inc. (CPA PLI) as its new CEO.Katherine is an accomplished business leader with over 30 years of experience in the property and casualty insurance sector — including executive leadership responsibilities across core functions including strategy, sales, distribution, underwriting and claims. Both strategic and results-driven, Katherine has spent the past decade leading significant transformation for insurers, developing and executing strategies that promote strong client engagement and thoughtful operational improvement that allow organizations to achieve financial success.
Malcolm D’Souza, CPA, CA, MBA
Executive Vice President
Malcolm leads both the Accounting and Claims Departments at CPA PLI., and has nearly 30 years-experience managing Chartered Accountants’ claims. Malcolm joined the company in 1994, leading the company’s newly created claims department, at that time. Since then, he has held the positions of Vice-President Claims, Chief Financial Officer and interim CEO.
Kelly Crandell
Program Manager
As Program Manager, Kelly oversees the responsibilities of the Program Representatives and personally processes the policies for major accounts. She works directly with the insurer(s) to establish underwriting guidelines and procedures as well as communicates with the insurer(s) on client issues such as coverage beyond the existing guidelines. Kelly was previously responsible for the development of claims procedures and the monitoring of claim files which eventually led to the creation of the in-house Claims Services Team.
Nadine Chang
Manager, Operations
Nadine Chang joined the company in 1992. Nadine’s hands-on knowledge of the different aspects of the organization’s operations is a result of the various positions she has held.
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