CPA Professional Liability Plan Inc.  



Justine A. Bond
Chief Executive Officer
Justine A. Bond has been a key player in successfully managing CPA PLI and has been instrumental in its continued growth and stability. She joined the company in 1989 as Risk Manager. From 1994 to 2002, Justine held the titles Executive Vice-President and General Manager. In January 2003, she was appointed to the position of Chief Executive Officer. Prior to joining the company in 1989, Justine was a licensed insurance broker for 10 years.

Malcolm D’Souza, CPA, CA, MBA
Executive Vice-President
Malcolm D’Souza was appointed Executive Vice-President in January 2012. His previous titles were Chief Financial Officer in 2004 and Vice-President, Claims in 2003. Malcolm has over 15 years of experience in managing Chartered Accountants’ claims. In 1994, he joined the company as Claims Manager of the newly created in-house claims department with Chartered Professional Accountants and lawyers on staff to assist members throughout the claims process.

Kelly Crandell
Program Manager
As Program Manager, Kelly oversees the responsibilities of the Program Representatives and personally processes the policies for major accounts. She works directly with the insurer(s) to establish underwriting guidelines and procedures as well as communicates with the insurer(s) on client issues such as coverage beyond the existing guidelines. Kelly was previously responsible for the development of claims procedures and the monitoring of claim files which eventually led to the creation of the in-house Claims Services Team.

Nadine Chang
Manager, Operations
Nadine Chang joined the company in 1992. Nadine’s hands-on knowledge of the different aspects of the organization’s operations is a result of the various positions she has held.

Netta Genua, LL.B, LL.M.
Claims Manager
Netta Genua joined the company as Claims Manager in 2009 after many years of being a defence lawyer on the program. Netta was called to the Ontario bar in 1996 and received her LL.M. in 2001 with a specialty in alternative dispute resolution. Prior to joining the company, Netta was a member of the litigation department in a national law firm for many years.

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